70 Blooming Road
New York, NY 20011
RE: Order #3345806
DearÂ Ms. Koll
Thank you for contacting us about your order for items CF3792801 and CF3226975 on C&F website.
We appreciate your recent orderÂ and we’re sorry for the confusion on the cancellation on your order. Please accept our sincere apologies for any inconvenience this may have caused. Our records indicate that your entireÂ order has been cancelled due to failed PayPal authorization, which indicates an error with the payment source. Since we do not hold any credit card information, you must contact your funding source for further information. We have included the following reasons for why order may have been cancelled.
- The billing information provided did not match what is on file for your credit or debit card (i.e. name, address, telephone number).
- The IP address of the computer you are purchasing from is not located in the United States.
Please note that we do not process payment for an order until it ships. The amount on your card is a temporary authorization hold approved by your financial institution. Our company will not be charging for the order and the hold will naturally expire within your financial institution’s standard timeframe for authorization holds. Please contact the number on the back of your credit or debit card to determine the timeframe in which the hold will be refunded to your.
Thank you for shopping on C&F website, we apologize again for the inconvenience occurred on your order. Hope you can understand and we look forward to receiving your next order.