Discuss various styles of verbal communications and how different cultures use them.
Explain how language affects communication.
Explain how different cultures influence the negotiation process.
Identify regional, international, and cultural differences in communications.
Describe intercultural communication processes and list ways to develop effective intercultural communication skills.
Review effective cross-cultural approaches, styles, and tones of written and oral business communications.
Synthesize ways to improve communications with people whose first language is something other than English.