Read the “Memorial Hospital” case study in Chapter 4 of your text. In a three- to four-page paper, respond to the guided response below.
- Discuss ways that a hospital might measure quality. Be sure to explain your reasoning.
- Explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured.
- Discuss ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care.
- Analyze the methods Memorial could use to assess the quality of health care it is providing.
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