The task of a human resource manager is to develop practices and policies that serve the organization. A human resource manager needs to think about the people. An organization develops once the people become nurtured. It is essential to understand that human beingsare not purely governed by their self-interest (The role of human resource management).The function of the human resources is to provide an overall direction in policy on human resource management administrative support functions and issues associated with employee’s management for the city departments. Human resource management also provides strategic functions for an organization (Human Resources).
Role and Strategy used by Human Resource
Department to Support Call Center Expansion
resource department can provide both the
local and state with the need to enhance coordination and resource identification of the entire call
center in communities at various levels of planning. According to Coordinating
call centers a call
center is an interface of both the technological and human resource between an
operator and a caller seeking information or assistance. For a human resource
department to successfully manage to
expand a call center it will require amultitude
of skills such as patience, negotiating, and managerial
concerns among others(Adizes).
Advancement in communication technologies facilitates both the expansion and
operation of Acme Toy Distribution Companycall centers.
Human resources play a significant role in enhancing the existing business. Human resource department are utilizing new technologies that facilitate automation of regular transactions. The new technologies also facilitate shared service organizations and offshoring that specialize in running the technical elements of human resources. Arcane and sacred areas of ahuman resource such as executive compensation are widely guided by outsourced providers who have skills in the present tax regulations (Hults). According to”The Impact of Hrm on Organizational Performance”), most of thebusiness entities haswell-recognized human resource departments within the existing business environment in the organization. The human resource (Human Resources Department Strategy)may decide to outsource the human resource operations from specialists and experts in a specific field.
According to Understanding HR Objectives and Strategies, a successful business is the one that can manage its human resources effectively. The major role of human resource is to design, implement, and maintain the strategies to manage people for the optimal performance of the business. The human resources managepeople in a way that the strategic goals of the businessare realized. The functional objectives set for human resource management needs to be steady with the corporate objectives(Righeimer)(Human Resources Department Strategy). The human resources use specific tools to meet the strategic requirements of business. The tools include selection and recruitment, workforce planning, motivation and rewarding staff, responsibilities and roles, training and development, and communication among others.
Human resources should operate an education system by the type of work and the level of the employees in Acme Toy Distribution Company. The human resource should conduct specific business professional human resource training through hands-on and practical curriculums. The human resource should focus on the employee level based training programs. The human resource should also aim at improving the managerial training to facilitate their abilities and improve their subordinates. Human resource training programs help to increase problem-solvingabilities(“Initiatives for Employee Development”). The human resources should also address issues of management training and human resource auditing in compliance with the workforce planning(“Strategic Human Initiatives“).
Compensation Program Utilized for Human Resource Team(Human Resources Department Strategy)
is among the major tools for human
resources that are used by theorganization
to manage their employees. An organization needs to ensure that its compensation
system is not an island to itself so that it can motivate and retain employees
and receive its money worth. A human resource in Acme Toy Distribution Company
is required to link its compensation to its entire strategies and goals. The
compensation system, therefore, needs to
align with the human resource strategies(Compensation’s
Role in Human Resource Strategy). It is easier for an
organization to retain the current employees through a pay increase than hiring
new employees. It is beneficial for a human resource to have an effective means of evaluating employee’s
is not about what a person is paidonly,
but it is an aspect of a complicated topic. Compensation does not include
salary only but also the indirect and direct benefits and rewards that are provided to the employees in return for acontribution to the organization. For a successful
compensation, human resources in Acme Toy Distribution Companyshould develop
a rewards and compensation program. An efficient program highlights the
equitable process for employee compensation (“Compensation &Benefits”). A well-organized
program with appropriate balance between
rewards, benefits, and wages will support a human resource to remain
competitive in the contemporary labor
market and enhance future sustainability.
conclusion, the role of a human resource manager is to develop practices and
policies that serve an organization. The human resource department provides the
overall direction in policy on human resource management functions. Human
resource can enhance coordination and resource identification of a call center that
ultimately enhances expansion. A multitude of skills is required to expand a
call center. Human resources improve an existing business through automation of
regular transactions. The human resource handles the people efficiently to meet
the strategic objectives of the business.
Training initiatives on the employees and the management improve human resources. Compensation improves
work productivity and helps to retain old employees.
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“Compensation & Benefits
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Call Centers for Responding To Pandemic Influenza and Other Public Health Emergencies.
Oak Ridge Institute for Science and Education, 2009. Web. 25 Mar. 2016.
Hults, Brian. “Why HR Really Does Add Value”. Harvard Business Review. 2011.
Web. 25 Mar. 2016.
Human Resources. 2012. Web. 25 Mar. 2016.
“Initiatives for Employee
Development: Concepts and Initiatives for Human Resource Development: About
Fuji Xerox: FUJI XEROX”. Fujixerox.com. 2016. Web. 25
Righeimer, John. Aligning Human Resources &
Strategic Plans. Maverick Energy. Web. 25 Mar. 2016.
“Strategic Human Initiatives | Human Resources Consulting And HR Management
Training”. Strategichumaninitiatives. 2016. Web. 25 Mar. 2016.
“The Impact of Hrm on
Organizational Performance Business Essay”. Uniassignment.com. 2016. Web.
25 Mar. 2016.
The Role of Human Resource
Management. Web. 25 Mar. 2016.
Understanding HR Objectives and
Strategies. 2009. Web. 25 Mar. 2016.
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