View the video on conflict management from Stanford, paying attention to the three types of conflicts and how they can be resolved: https://www.youtube.com/watch?v=YVWpipM-Rnw
FIRST PAGE :
Describe a situation in healthcare in which there was conflict. This may be a personal example or one you witnessed. From the information in the Stanford video, discuss the type of conflict that it is (task, process, relationship or status). Discuss methods of conflict resolution from the book reading or the crucial conversation booklet that could have improved the interaction
Review the information in chapter 15 of the text, focusing on the first 5 levels of the System Stakeholder Model. For the example you posted on conflict, identify the stakeholders and 1 potential restraining force for each situation. (See Table 15-2, p. 354-355). Then describe the practice that would facilitate collaboration (See table 15-3, p. 358-359).
Freshman, B., Rubino, L. & Chassiakos, Y.R. (2010). Collaboration across the disciplines in health care. Sudbury, MA: Jones and Bartlett. ISBN: 9780763755584.
Patterson, K., Grenny, J., McWilliam, R. & Switzler, A. (2012). Crucial conversations: Tools
for talking when the stakes are high (2nd edition). New York, NY: McGraw Hill. ISBN 978-0-07-177132-0.
Patterson, K., Grenny, J., McWilliam, R., Switzler, A., & Maxfield, D. (2013). Crucial
Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (2nd edition). New York, NY: McGraw Hill. ISBN 13: 978-0071829311.
Rapid response team:
After viewing the videos from the AHRQ (link above), analyze the members of the team.
For this post:
1. Describe the members of the team and determine if they are appropriate for membership in the team.
2. Discuss the style of membership of at least two of the members-are they effective or ineffective in the team and why?
3. Discuss qualities that could make the team better that you noted from the readings. Be sure to cite your examples.
Post a discussion of a team you are or have been a part of in your professional practice. Discuss the members of the team and how their membership was determined. Discuss 2 qualities that made this an effective team. What is one way the team could have been more effective?
NOT: References should not be greater than 5 years old. Please adhere to appropriate APA 6th edition writing guidelines.
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